Alaska Airlines, Inc. Contract of Carriage

Revised January 19, 2021


Domestic Carriage and/or International Carriage of Passengers and Baggage provided by Alaska Airlines, Inc. ("Alaska"), as well as by other Carriers operating flights on behalf of Alaska under a capacity purchase or other agreement, including, but not limited to, our regional partners Horizon Air Industries, Inc. ("Horizon"), and SkyWest Airlines, Inc. ("SkyWest"), are subject to the terms and conditions of this Contract of Carriage, in addition to any terms and conditions printed on or in any Ticket or e-Ticket receipt. In addition, Alaska may sell tickets operated by one or more of our Codeshare Partners, and such tickets would also be subject to this Contract of Carriage except as stated herein. By purchasing a Ticket or accepting Domestic Carriage or International Carriage on Alaska and/or Alaska’s regional partners or Codeshare Partners, the Passenger agrees to be bound by all of the terms and conditions of this Contract of Carriage, and no covenants at law or in equity shall be implied or incorporated. This Contract of Carriage is subject to applicable laws, regulations and rules imposed by U.S. and foreign governmental agencies. In the event of a conflict between the terms of this Contract of Carriage and such applicable laws, regulations or rules, the latter shall apply.

Rule 3. Application of Contract

  1. The terms and conditions contained in this Contract of Carriage, and any terms and conditions printed on any Alaska Ticket, constitute the conditions of Carriage upon which Alaska agrees to provide Domestic Carriage and/or International Carriage and are expressly agreed to by the Passenger. This Contract of Carriage incorporates by reference all fare rules filed with the Airline Tariff Publishing Company. The terms and conditions contained in this Contract of Carriage shall govern all published routes and services provided by Alaska, as well as fares and charges published by Alaska. This Contract of Carriage also incorporates the tariffs filed by Alaska in accordance with domestic and foreign government regulations. Unless otherwise prohibited by law, this Contract of Carriage constitutes the entire agreement between Alaska and the Passenger.
  2. This Contract of Carriage is subject to applicable laws, regulations, rules, and security directives imposed by governmental agencies, including, but not limited to, those imposed during or as a result of a national emergency, war, civil unrest or terrorist activities. In the event of a conflict between any of the terms and conditions contained herein and such government laws, regulations, rules, security directives and their corresponding effects on Alaska's operation, the latter shall prevail.
  3. The terms and conditions set forth herein are applicable to transportation of Passengers and Baggage provided by Alaska. See Rule 16 regarding application of these terms and conditions to Codeshare Partner services.
  4. International Carriage may be subject to rules relating to liability established by, and to all other provisions of, the Warsaw Convention and/or Montreal Convention. Any provisions of these rules that are inconsistent with any provision of the applicable Convention shall, to that extent, but only to that extent, be inapplicable to International Carriage, except where the rules have been adopted in accordance with the terms of the IATA (International Air Transport Association) Intercarrier Agreement of October 31, 1995. Liability Rules are set forth below in Rules 8, 15 and 19.
  5. Except as otherwise provided within specific fare rules, transportation is subject to this Contract of Carriage, rules, fares and charges in effect on the date on which the Ticket is issued. Rules, fares and charges quoted for ticketing are only guaranteed at the time of ticketing, unless otherwise specified in the fare rules.
    1. Where the Ticket has been purchased and issued before the effective date of an increase in the applicable fare or charges, the increase will not be collected, provided there is no change in origin, destination, Stopover point(s), flight(s) or dates shown on the original Ticket. These provisions apply whether an increase results from a change in fare level, a change in conditions governing the fare, or a cancellation of the fare itself.
  6. Alaska is responsible only for transportation of Passengers and Baggage provided by Alaska, its regional partners or its Codeshare Partners. With respect to Codeshare Partner flights, different rules may apply to certain aspects of the operation of those flights. See Rule 16 regarding application of these Rules to Codeshare Partner services. When Alaska undertakes to issue a Ticket, check Baggage, or make any other arrangements for transportation over the lines of any other Carrier on an Interline basis (whether or not such transportation is part of a through service), Alaska will act only as agent for the other Carrier in these limited capacities, and will assume no responsibility for the acts or omissions of such other Carrier, including, but not limited to, providing flight status information, delays and other acts or omissions that arise from their flight operations.
  7. No employee, representative, contractor or agent of Alaska has the authority to change, alter, modify, or waive any fare rules or any provision of this Contract of Carriage unless authorized in writing by a corporate officer of Alaska. Alaska's appointed agents, contractors and representatives are only authorized to sell Tickets for air transportation pursuant to approved fares, rules, and regulations of Alaska. Failure or delay on the part of either Alaska or its appointed agents, contractors or representatives to exercise any right or power herein shall not operate as a waiver thereof. This Rule supersedes any conflicting provision contained elsewhere in this Contract of Carriage.
  8. Unless specifically stated otherwise herein or where any limitation would expressly violate any applicable law, Alaska shall not be liable for any consequential, compensatory, indirect, incidental or punitive damages arising out of or in connection with the performance of its obligations under this Contract of Carriage.
  9. Alaska does not guarantee Carriage on any particular type or make of aircraft and reserves the right to provide Carriage on the aircraft or Carrier of its choice. Arrival and departure times shown in Alaska's schedules, timetables, or elsewhere are not guaranteed and may be changed without notice. Alaska does not guarantee provisions of any particular class or type of service on Codeshare Partners.
  10. Fares apply for travel only between the points for which they are published. Tickets may not be issued at a fare published to and/or from a more distant point than the point being traveled, even when the issuance of such Tickets would produce a lower fare. When through or connecting Passengers enplane at an intermediate point between the origin and destination shown on their Tickets, Alaska may require evidence, such as a boarding pass, of use of a preceding flight for the portion of the Ticket from point of origin to intermediate point. Absent such evidence, Alaska may require additional fare collection from the Passenger for any difference between the fare paid for the Ticket from origin to destination and the fare which would apply from the intermediate boarding point to the destination.
  11. Alaska will exercise reasonable efforts to ensure that all fares it publishes are accurate and available for sale, but Alaska reserves the right to correct any erroneously published fare that Alaska did not intend to offer for sale, including $0 fares, errant discount code and mileage redemption filings, and other unintended offerings.
  12. Alaska's obligations hereunder extend only to the ticketed Passenger. There are no third party beneficiaries hereunder.
  13. Except where provided otherwise by law, Alaska's Contract of Carriage, rules and tariffs are subject to change without notice, provided that no such change shall apply to Tickets issued prior to the effective date of such change. To the extent there is a conflict between this Contract of Carriage and information printed on a Ticket, this Contract of Carriage governs.
  14. The invalidity of any provision herein by local law shall not affect the validity of any other provision, which shall remain in full force and effect.
  15. If Alaska makes arrangements for a Passenger with any third party to provide any services other than Carriage by air, or issues a Ticket or voucher relating to transportation or services (other than Carriage by air) provided by a third party such as hotel reservations or car rental, Alaska acts only as Passenger's agent in doing so. The terms and conditions of the third party service provider will apply.
  16. Alaska does not maintain, operate or provide ground transfer service between airports or between airports and town centers. Any such service is performed by independent operators who are not and shall not be deemed to be agents or contractors of Alaska. Anything done by an employee, agent, contractor or representative of Alaska in assisting the Passenger to make arrangements for such ground transfer service shall in no way make Alaska liable for the acts or omissions of such independent operator. In the case of scheduled overnight stops on through service via the same or a combination of Carriers named, ground transfer charges may be borne by the Carrier.
  17. Except as otherwise provided below, fare rule provisions, local or joint fares, including Arbitraries, contained in the On-line Tariff Database maintained by Airline Tariff Publishing Company on behalf of Alaska are considered to be part of this Contract of Carriage.
  18. In the event that a Passenger does not comply with the terms and conditions in this Contract of Carriage, his/her Ticket shall be invalidated, and Alaska will have the right to: 1) cancel any remaining portion of the Passenger's itinerary; 2) refuse to allow the Passenger to board aircraft or check Baggage; and/or 3) confiscate the Passenger's Ticket.
  19. The obligations of the carrier under the Air Passenger Protection Regulations (APPR) form part of the tariff and supersede any incompatible or inconsistent term and condition of carriage set out in the tariff to the extent of such inconsistency or incompatibility, but do not relieve the carrier from applying terms and conditions of carriage that are more favorable to the passenger than the obligations set out in the APPR.
  20. No Class Action – Any case brought pursuant to this Contract of Carriage, Alaska’s Tarmac Delay Plan, or Alaska’s Customer Service Commitment and/or use of or dealings with Alaska’s website must be brought in a party’s individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.