Alaska Airlines, Inc. Contract of Carriage

Revised January 19, 2021


Domestic Carriage and/or International Carriage of Passengers and Baggage provided by Alaska Airlines, Inc. ("Alaska"), as well as by other Carriers operating flights on behalf of Alaska under a capacity purchase or other agreement, including, but not limited to, our regional partners Horizon Air Industries, Inc. ("Horizon"), and SkyWest Airlines, Inc. ("SkyWest"), are subject to the terms and conditions of this Contract of Carriage, in addition to any terms and conditions printed on or in any Ticket or e-Ticket receipt. In addition, Alaska may sell tickets operated by one or more of our Codeshare Partners, and such tickets would also be subject to this Contract of Carriage except as stated herein. By purchasing a Ticket or accepting Domestic Carriage or International Carriage on Alaska and/or Alaska’s regional partners or Codeshare Partners, the Passenger agrees to be bound by all of the terms and conditions of this Contract of Carriage, and no covenants at law or in equity shall be implied or incorporated. This Contract of Carriage is subject to applicable laws, regulations and rules imposed by U.S. and foreign governmental agencies. In the event of a conflict between the terms of this Contract of Carriage and such applicable laws, regulations or rules, the latter shall apply.

Rule 17. Refunds

  1. General: If a ticketed reservation is cancelled prior to the ticketed departure time, refund by Alaska for an unused ticket or portion thereof will be made in accordance with the following conditions, except as otherwise provided in this rule:
    1. The fare paid for unused travel by Passengers who purchase a fully refundable, unrestricted Ticket/Document, including taxes, security fees, and Passenger Facility Charges, may, for any reason, be refunded. Such refund must be requested within the Ticket's validity period. Refund will not be honored after the Ticket's validity date has expired. If the ticketed reservation is not changed or cancelled prior to the ticketed departure time, the value of the refundable ticket may be applied as travel credit toward the purchase of future travel on Alaska. Such travel credit must be requested within the ticket’s validity period. Credit requests will not be honored after the ticket’s validity period has expired.
    2. Persons requesting a refund must surrender to Alaska all unused flight coupon(s) of the Ticket or document.
    3. Alaska will refuse a refund on a Ticket which has been presented to government officials of a country or to Alaska as evidence of intention to depart therefrom unless the Passenger establishes to Alaska's satisfaction that he/she has permission to remain in the country or that he/she will depart from there by another Carrier or conveyance.
    4. Alaska shall make all or any individual refunds in the country/currency of issuance. All Tickets purchased in Mexico will be treated as deferred refunds and will be forwarded to Alaska's Mexico-based accounting offices for processing. No refunds will be made at Alaska's Mexico-based regional sales offices.
    5. Any tax or other charge that is imposed by a government authority and required to be collected from a Passenger will be in addition to the published fare. Such taxes and other government-imposed charges are refundable only if the purchased fare is itself refundable according to Alaska's fare rules.
    6. Alaska shall make eligible refunds in the same form as the original payment. Refunds for Tickets purchased with a credit card shall be processed for crediting to the same credit card account no later than seven (7) business days from the date the refund request is received by Alaska. Refunds for Tickets purchased with cash will be issued by check no later than twenty (20) business days after the refund request is received by Alaska.
  2. Currency: All refunds will be subject to government laws, rules, regulations, or orders of the country in which the Ticket was originally purchased and of the country in which the refund is being made. Refunds will be made subject to the following provisions:
    1. Voluntary refunds of Tickets or documents purchased in currency other than U.S. dollars shall be made in the currency used for such purpose.
    2. Voluntary refunds of Tickets or documents purchased in U.S. dollars may be made in U.S. dollars or local currency in any country provided such refund is not prohibited by local governmental exchange control regulations at point of refund.
    3. Involuntary refunds of Tickets or documents shall be made in the currency used for such purchase, whenever possible. However, U.S. dollar refunds or refunds in the currency of the country where the involuntary refund is necessary may be made on request of the Passenger provided the refund in such currency is not prohibited by local governmental exchange control regulations.
    4. Refunds will be made in the currency in which the fare was paid, or in lawful currency of the country of the Carrier making the refund or of the country where the refund is made or in the currency of the country in which the Ticket was purchased, in an amount equivalent to the amount due in the currency in which the fare or fares for the flight covered by the Ticket as originally issued was collected. Note: Despite the foregoing provisions, Alaska will reserve the right to refuse to make any refund authorized by this Contract of Carriage in a currency other than that used in the purchase of the Ticket to be refunded or at a place other than that at which payment for such Ticket was made.
  3. Person to Whom Refund is Made: Except as provided below, Alaska will refund in accordance with this Rule only to the person named as the Passenger on the Ticket.
    1. Exception 1: Tickets issued against a credit card or Universal Air Travel Plan (UATP) card or Government Transportation Request (GTR) honored by Alaska will be refunded only to the account of the person/subscriber to whom the form of payment was issued.
    2. Exception 2: If, at the time of purchase, the purchaser designates on the Ticket or document another person or entity to whom a refund shall be made, the refund will be made to the person so designated. A refund made in accordance with this procedure to a person representing him/herself as the person so designated on the Ticket or document shall be deemed a valid refund, and Alaska will not be liable to the true Passenger for another refund.
    3. Exception 3: If at the time of application for refund, evidence is submitted that a company purchased the Ticket or document on behalf of its employee, or the travel agent has made a refund to its client, such refund will be made directly to the employee's company or the travel agent.
  4. Lost Tickets. When a Passenger loses his/her Ticket, or the unused portion thereof, Alaska, if it issued the Ticket, will refund the following amount:
    1. If no portion of the Ticket has been used, an amount equal to the fare and charges paid.
    2. If a portion of the Ticket has been used, and
      1. The Passenger has purchased a new Ticket covering the same transportation as that covered by the unused portion of the lost Ticket, an amount equal to the fare and charges paid for such new Ticket.
      2. The Passenger has not purchased a new Ticket covering the same transportation as that covered by the unused portion of the lost Ticket, an amount equal to the difference between the fare and charges paid and the fare and charges applicable to the transportation of the Passenger covered by the used portion of the Ticket.
  5. Involuntary Refunds. The amount Alaska will refund upon surrender of the unused portion of the Passenger's Ticket, pursuant to Rule 11 (Refusal to Transport), Rule 13 (Acceptance of Children), or Rule 8 (Liability for Delays/Cancellations and Denied Boarding), will be:
    1. If no portion of the Ticket has been used and no portion of the transportation has been provided: An amount equal to the fare and charges paid. Exception: Alaska shall not be obligated to refund any portion(s) of a fully unused Ticket which does not reflect a confirmed reservation on an Alaska flight involved in a schedule irregularity, unless such Ticket was issued by Alaska.
    2. If a portion of the Ticket has been used or a portion of the transportation has been provided, the refund will be equal to the difference, if any, between the fare and charges paid for the ticket, and the fare and charges applicable to the used portion of the Ticket.
    3. If alternative surface transportation is provided and is acceptable to the Passenger, no refund will be provided.
    4. If fare is for transportation solely on substitute service flights involuntary refunds are deferred to the respective substitute service carrier's accounting office for computations.
  6. Alaska will make no refund if transportation is provided from the point of Schedule Irregularity to the ticketed destination or Stopover airport, or a co-terminal as determined by Alaska. Examples of co-terminal airports include, but are not limited to:
    1. Burbank/BUR, Long Beach/LGB, Los Angeles/LAX, Ontario/ONT, Orange County/SNA
    2. Orange County/SNA, San Diego/SAN
    3. Houston Bush/IAH, Houston Hobby/HOU
    4. Palm Springs/PSP, Ontario/ONT
    5. Oakland/OAK, San Francisco/SFO, San Jose/SJC
    6. Washington-Reagan/DCA, Washington-Dulles/IAD, Baltimore/BWI
    7. Newark/EWR, New York/JFK, New York/LGA
    8. Seattle/SEA, Bellingham/BLI
    9. Bellingham/BLI, Vancouver/YVR
    10. Seattle/SEA, Everett Paine Field/PAE
  7. Time Limitation for Refund Requests: Refunds will not apply for Tickets presented later than one (1) year from the date of issuance of the original Ticket.
  8. Voluntary Refunds. When Rules 11 (Refusal to Transport), 13 (Acceptance of Children), or 8 ( Liability for Delays/Cancellations and Denied Boarding) are not applicable, the following rules apply to passenger requests only if (i) Alaska is named in the routing, (ii) the ticketed reservations is cancelled prior to the ticketed departure time, and (iii) the unused portion of the Alaska-issued ticket including the passenger receipt is surrendered. In such cases, Alaska will refund to the passenger on the following basis:
    1. Any refund will be subject to fare rules of the Ticket purchased. A Credit certificate may be given for any Ticket that is nonrefundable according to its fare rules. Any tax or other charge that is imposed by a government authority and required to be collected from a Passenger is in addition to the published fare. Such taxes and charges are refundable only if the fare on which the tax or charge is assessed is itself refundable according to its fare rules.
    2. If no portion of the Ticket has been used, the refund will be an amount equal to the fare, taxes, and charges paid.
    3. If a portion of the Ticket has been used, the refund will be equal to the difference, if any, between the fare and charges paid for the Ticket, and the fare and charges applicable to the used portion of the Ticket.
    4. Refunds will be made in accordance with section 2 or section 3 provided that the unused flight coupons are surrendered to Alaska within one (1) year of the Ticket issue date.
    5. Alaska assumes no obligation to issue a voluntary refund unless such Ticket was issued on Alaska Ticket stock. The term "Alaska Ticket stock" means Tickets bearing the Alaska Carrier code (027) as the first three digits of the Ticket serial number.

    Note: If a ticketed reservation is canceled prior to the ticketed departure time, any refund will be subject to fare rules of the original Ticket. A Credit certificate may be given for any Ticket that is nonrefundable according to its fare rules.

    1. Application for Refund
      1. Time limit: Application for refund of a lost Ticket must be made no later than one (1) month after the expiration date of the lost Ticket.
      2. Application must be made on forms prescribed by Alaska for such refunds, and refunds will not be issued earlier than four (4) months after receipt of proof of loss.
    2. Refund will be made only provided that the lost Ticket or lost portion thereof has not previously been honored for transportation or refunded to any person.
    3. Alaska will make such refund only provided that the person to whom refund is made agrees, in such forms as Alaska may require, to indemnify Alaska for any loss or damage which it may sustain by reason of such refund.
    4. A $60.00 USD/CAD per Ticket service charge shall be imposed for handling lost Ticket refund requests, except that no service charge shall be imposed when transportation is paid for with a US Government Issued credit card. Exception: If a lost ticket is found and returned to Alaska within four (4) months from date of reported loss, the service charge will be waived.
  9. Alaska reserves the right to refuse to make any refund in a currency other than that used in the purchase or at a place other than that at which payment was made.
  10. Alaska will collect a service charge on any returned check of $25.00 USD/CAD, or the maximum permitted by applicable law, if less. This charge is nonrefundable and is not subject to any discount.
  11. Nonrefundable Tickets as specified in the fare rules. The fare paid for unused travel by Passengers who purchase restricted, nonrefundable Tickets is not eligible for refunds. Taxes, security fees, and Passenger Facility Charges associated with a nonrefundable fare are also not eligible for refund except as required by applicable regulations. Exception: The fare paid for unused travel by Passengers who purchase restricted, nonrefundable Tickets, including taxes, security fees, and Passenger Facility Charges, may be applied as travel Credit toward the purchase of future travel on Alaska, when requested directly with Alaska prior to scheduled departure time.
  12. Nonrefundable and nonchangeable Tickets as specified in the fare rules. The fare paid for unused travel by passengers who purchase restricted, nonrefundable and nonchangeable Tickets is not eligible for refunds or travel credit. Taxes, security fees, and Passenger Facility Charges associated with a nonrefundable fare are also not eligible for refund except as required by applicable regulations.