Alaska Airlines, Inc. Contract of Carriage
Revised January 19, 2021
Domestic Carriage and/or International Carriage of Passengers and Baggage provided by Alaska Airlines, Inc. ("Alaska"), as well as by other Carriers operating flights on behalf of Alaska under a capacity purchase or other agreement, including, but not limited to, our regional partners Horizon Air Industries, Inc. ("Horizon"), and SkyWest Airlines, Inc. ("SkyWest"), are subject to the terms and conditions of this Contract of Carriage, in addition to any terms and conditions printed on or in any Ticket or e-Ticket receipt. In addition, Alaska may sell tickets operated by one or more of our Codeshare Partners, and such tickets would also be subject to this Contract of Carriage except as stated herein. By purchasing a Ticket or accepting Domestic Carriage or International Carriage on Alaska and/or Alaska’s regional partners or Codeshare Partners, the Passenger agrees to be bound by all of the terms and conditions of this Contract of Carriage, and no covenants at law or in equity shall be implied or incorporated. This Contract of Carriage is subject to applicable laws, regulations and rules imposed by U.S. and foreign governmental agencies. In the event of a conflict between the terms of this Contract of Carriage and such applicable laws, regulations or rules, the latter shall apply.
Rule 12. Special Services
Non-Ambulatory Persons who are unable to walk or move themselves or need the support of another person to walk or move, but who are otherwise capable of caring for themselves without assistance throughout a flight are considered Non-Ambulatory. Non-Ambulatory Passengers and persons with impairments or physical disabilities which would cause them to require special attention or assistance from Alaska's personnel will be accepted for transportation without an attendant subject to the following conditions:
- The Passenger must be able to occupy a cabin seat in an upright position. An Orthotic Positioning Device (OPD) may be used if it does not impede any other Passenger's access to the aisle and the seatbelt can be secured around the person.
- Alaska will provide or make arrangements to assist Passengers in boarding and deplaning.
- Any expense for services not required to be provided without charge by Alaska under 14 C.F.R. Part 382 will be borne by the Passenger.
- Two Non-Ambulatory Passengers will not be seated across the aisle from each other in the same seating row and a non-ambulatory Passenger will not be seated in an emergency exit row due to FAA safety requirements.
- If a Passenger uses a wheelchair for convenience, the Passenger is not considered to be Non-Ambulatory.
- A Child or Infant is not considered to be Non-Ambulatory merely because of his/her age.
Qualified Individuals with a Disability. Alaska requires a Passenger, including a Qualified Individual with a Disability, to provide up to forty-eight (48) hours' advance notice and check-in one (1) hour before the check-in time for the general public for flights if such Passenger requests to receive any of the following service accommodations:
- Transportation of an electric wheelchair on an aircraft with fewer than 60 seats;
- Provision by Alaska of hazardous materials packaging for a battery for a wheelchair or other Assistive Device that requires such packaging;
- Accommodation of a group of ten (10) or more Qualified Individuals with a Disability who make reservations and travel as a group;
- Provision of an on-board wheelchair on an aircraft with more than 60 seats that does not have an accessible lavatory;
- Use of a ventilator, respirator, Continuous Positive Airway Pressure (CPAP) machine, or Passenger's own Portable Oxygen Concentrator (POC).
- For information on transportation of a Service Animal, please refer to Rule 14 and www.alaskaair.com.
When a Travel Assistant is Required. If Alaska determines that an assistant is essential for safety, Alaska may require that a Passenger, including a Qualified Individual with a Disability, meeting any of the following criteria, travel with an assistant as a condition of being provided Domestic Carriage and/or International Carriage:
- A Passenger who, because of a mental disability, is unable to comprehend or respond appropriately to safety instructions from Alaska personnel, including the safety briefing required by 14 C.F.R. Sections 121.571(a)(3), (a)(4), and 135.117(b);
- A Passenger with a mobility impairment so severe that the Passenger is unable to physically assist in his or her own evacuation of the aircraft; or
- A Passenger who has both severe hearing and severe vision impairments if the Passenger cannot establish some means of communication with Alaska personnel adequate to permit the transmission of the required safety briefing.
If Alaska determines that a Passenger meeting these criteria must travel with an assistant, contrary to the Passenger's self-assessment that he/she is capable of traveling independently, Alaska will not charge for the transportation of the assistant. For Passengers traveling to/from Canada, Alaska will accept a disabled Passenger's determination of his/her self-reliance, and Alaska will not provide a safety assistant.
Alaska flight attendants and other crew members cannot provide medical services to Passengers nor assist Passengers with actual eating or within the lavatory.
Passenger-Provided POCs. POCs approved by the FAA may be carried and used on board flights operated by Alaska, at no charge, in accordance with FAA requirements. Passengers utilizing POCs are required to provide Alaska a minimum forty-eight (48) hours advance notice and check-in one hour before the check-in time for the general public for Domestic Carriage and International Carriage and must also meet the following conditions:
- FAA-approved and Alaska-accepted POCs may be used onboard an Alaska aircraft. Passengers are referred to alaskaair.com and 14 C.F.R. Part 121, SFAR No. 106 for details regarding Carriage of POCs and a list of POCs that are approved for use on aircraft;
- Non-FAA-approved POC brands and models that do not contain compressed or liquid oxygen may be carried in the cabin if they meet Alaska's Carry-On Baggage size and weight requirements. Alternatively, they may be transported as Checked Baggage. Alaska may accept other brands and models for use on board in the future as they become approved by the FAA and Alaska.
- Passengers must satisfy specific requirements prior to boarding the aircraft. The Passenger must:
- provide advance notice in the reservation record that he/she is planning to use a POC on board the flight;
- ensure that he/she has sufficient batteries to power the POC for the duration of his/her flight plus three (3) additional hours to allow for unanticipated delays and any ground Connection time where the POC is planned to be used. (Aircraft in-seat electrical power is not available for Passenger use with POCs).
- ensure that all extra batteries are properly protected from short circuiting by either:
- having recessed battery terminals or;
- packing the batteries so that they do not contact metal objects including the terminals of other batteries.
- Failure to meet the requirements will result in denied use of the POC during travel. Passengers planning on traveling with POCs are responsible for advising Alaska as soon as reservations are confirmed, regardless of whether the reservations were made through a travel agent, on the internet or directly with Alaska, in order to confirm specific requirements and to provide Alaska with required information.
- When travelling on or connecting to or from any flight other than Alaska (including flights operated by Horizon or SkyWest on behalf of Alaska Airlines), the Passenger is responsible for notifying and making independent arrangements directly with the other Carrier.
- POCs are Assistive Devices for Passengers with disabilities. As such, they do not count toward Carry-On Baggage or Checked Baggage limits, whether or not they are used on board. They must be able to fit underneath the seat or in an overhead storage compartment. A Passenger using a POC may not sit in an exit row or bulkhead seat.
- Alaska is not liable for POC equipment failures, failure of the batteries that power the POC, or any other losses or damages alleged by the Passenger or any other person arising out of the use or possession of the POC, unless caused by the gross negligence or willful misconduct of Alaska.