Alaska Airlines, Inc. Contract of Carriage

Revised January 19, 2021


Domestic Carriage and/or International Carriage of Passengers and Baggage provided by Alaska Airlines, Inc. ("Alaska"), as well as by other Carriers operating flights on behalf of Alaska under a capacity purchase or other agreement, including, but not limited to, our regional partners Horizon Air Industries, Inc. ("Horizon"), and SkyWest Airlines, Inc. ("SkyWest"), are subject to the terms and conditions of this Contract of Carriage, in addition to any terms and conditions printed on or in any Ticket or e-Ticket receipt. In addition, Alaska may sell tickets operated by one or more of our Codeshare Partners, and such tickets would also be subject to this Contract of Carriage except as stated herein. By purchasing a Ticket or accepting Domestic Carriage or International Carriage on Alaska and/or Alaska’s regional partners or Codeshare Partners, the Passenger agrees to be bound by all of the terms and conditions of this Contract of Carriage, and no covenants at law or in equity shall be implied or incorporated. This Contract of Carriage is subject to applicable laws, regulations and rules imposed by U.S. and foreign governmental agencies. In the event of a conflict between the terms of this Contract of Carriage and such applicable laws, regulations or rules, the latter shall apply.

Rule 11. Refusal to Transport

Alaska may, in its sole discretion, refuse to transport, or may remove from an aircraft at any point, any Passenger in any circumstance not prohibited by law. Below is a non-exhaustive list of reasons and/or acts for which transport may be refused.

  1. Breach of Contract of Carriage - Failure by Passenger to comply with the rules of this Contract of Carriage.
  2. Whenever such action is necessary, with or without notice, for reasons of safety.
  3. Force Majeure Event. Whenever required or, in Alaska's exclusive judgment, advisable due to a Force Majeure Event, whether actual, threatened or reported.
  4. When Necessary to Comply with Government Directive, Request or Regulations. Passengers may be refused transport whenever necessary to comply with any government regulation, security directive, or to comply with any governmental request for emergency transportation in connection with the national defense.
  5. Refusal of Passenger to permit the search of his/her person or property by Alaska or a government agency for explosives, hazardous materials, contraband, or a concealed, deadly or dangerous weapon or article.
  6. Refusal of Passenger upon request to produce positive identification acceptable to Alaska or when presenting a Ticket to board, failure to provide identification that matches the name on the Ticket. Alaska shall have the right, but not be obliged, to require positive identification of persons purchasing Tickets and/or presenting a Ticket(s) for the purpose of boarding aircraft.
  7. Failure to Pay - Whenever a Passenger has not paid the appropriate fare for a Ticket, Baggage, or applicable service charges for services required for travel, or produced satisfactory proof to Alaska that the Passenger is an authorized non-revenue Passenger or has engaged in a prohibited practice as specified in Rule 4.
  8. Any Passenger traveling across any international boundary where:
    1. The travel documents of such Passenger are not in order and the Passenger has not obtained and completed all documentation required for entry into and exit from each country, or has failed to comply with the laws, requirements or procedures of each country listed on the Passenger's itinerary.
    2. For any reason, the Passenger's embarkation from, transit through, or entry into, any country from, through, or to which the Passenger desires transportation, would be unlawful.
  9. Incompatible Medical Requirements. Alaska will refuse to transport Passengers requiring the following medical equipment or services, which either are not authorized or cannot be accommodated on Alaska's aircraft: medical device requiring electrical power or medical oxygen for use onboard the aircraft except Federal Aviation Administration ("FAA")-approved and Alaska-accepted Portable Oxygen Concentrators ("POCs"); incubators; or travel on a stretcher.
  10. Comfort, Health and Safety. In the following categories where, in Alaska's sole judgment, refusal or removal may be necessary for the comfort, health and safety of Passengers or crew members, including but not limited to:
    1. Passengers who refuse to obey Alaska's rules or policies.
    2. Passengers who refuse to obey any federal regulations, security directives, or instructions given by crew members, station management or supervisory personnel.
    3. Passengers whose conduct is or has been known to be disorderly, abusive, offensive, threatening, intimidating, violent, belligerent and/or irrational so as to be a hazard or potential hazard to Alaska employees, other Passenger(s), and/or him/herself (including verbal harassment related to race, color, gender, religion, national origin, disability, age, ethnicity or sexual orientation). Federal law, including but not limited to 49 U.S.C. Section 46503, protects Federal, airport, and air carrier employees who have security duties within an airport. Assault on such employees or interference with the performance of their duties is strictly prohibited.
    4. Passengers who interfere or attempt to interfere with the duties of any member of the flight crew.
    5. Passengers who, as a result of their conduct, cause a disturbance such that the captain or member of the cockpit crew must leave the cockpit in order to attend to the disturbance.
    6. Passengers who are barefoot and older than two (2) years old or who have uncovered torsos (except the midriff, which may be uncovered) unless required due to disability.
    7. Passengers who wear or display, and refuse to cover or stow, clothing or other items deemed to be lewd, profane obscene, or patently offensive.
    8. Passengers who are unable to sit in a single seat with the seatbelt properly fastened, or are unable to put the seat's armrests down when seated, unless they comply with Rule 4.J.
    9. Passengers who appear to be intoxicated or under the influence of drugs to a degree that the Passenger may endanger him/herself or any other Passengers or members of the crew (other than a Qualified Individual with a Disability whose appearance or involuntary behavior may make them appear to be intoxicated or under the influence of drugs).
    10. Passengers who have an offensive odor (such as from a draining wound or improper hygiene), provided it is not the result of a disability.
    11. Passengers who wear or have on or about their persons concealed or unconcealed deadly or dangerous weapons; provided, however, that Alaska will carry Passengers who meet the qualifications and conditions established under 49 C.F.R. Section 1544.219.
    12. Prisoners (persons charged with or convicted of a crime) under escort of law enforcement personnel; other persons in the custody of law enforcement personnel who are being transported while wearing manacles or other forms of restraint; persons who have resisted or may reasonably be believed to be capable of resisting escorts; or escorted persons who express to Alaska an objection to being transported on the flight.
    13. Non-Smoking Policy. Passengers who are unwilling or unable to abide by Alaska's non-smoking rules and federal laws prohibiting smoking onboard the aircraft, as required under 49 U.S.C. Section 41706.
    14. Passengers who have made a misrepresentation, which becomes evident upon arrival at the airport, and the misrepresentation renders the person unacceptable for Carriage.
    15. Passengers who are incapable of completing a flight safely, without requiring extraordinary medical assistance during the flight, as well as Passengers who appear to have symptoms of or have a communicable or contagious disease, infection, or condition that could pose a direct threat as defined in 14 C.F.R. Section 382.3 to the health or safety of others on the flight, or who refuse a screening for such disease or condition. (Alaska requires a medical certificate for Passengers who wish to travel under such circumstances.)
    16. Passengers who fail to travel with the required safety assistant(s), provide advance notice and/or comply with other safety requirements pursuant to Rule 12.
    17. Passengers who do not qualify as acceptable Non-Ambulatory Passengers (see Rule 12).
    18. Passengers who are mentally deranged or mentally incapacitated whose behavior may be hazardous to himself/herself, the crew, or other Passengers. However, Alaska will accept such patients if escorted and if the requesting mental health authority furnishes a medical certificate which states that the patient may be transported safely with an escort. The escort must accompany the escorted Passenger at all times; and
    19. Unaccompanied Passengers who are both blind and deaf, unless such Passenger is able to communicate with representatives of Alaska by either physical, mechanical, electronic, or other means. Such Passenger must inform Alaska of the method of communication to be used.
    20. Passengers whose animals threaten the safety or health of Passengers or crew members or cause delays or damage to aircraft or other Passengers.
  11. Alaska is not liable for refusal to transport any Passenger or for removal of any Passenger in accordance with this Rule. The fare of any Passenger denied transportation or removed from Alaska's aircraft en route under the provisions of this Rule will be refunded in accordance with Rule 17 of this Contract of Carriage. The sole recourse of any Passenger refused Carriage or removed for any reason specified in this Rule shall be the recovery of the refund value of the unused portion of his/her Ticket as provided in Rule 17. Under no circumstances shall Alaska be liable to any Passenger for any type of special, incidental, or Consequential Damages.
  12. Solicitation, Distribution and Commercial Filming. Passengers are prohibited from soliciting or distributing literature and/or other materials, or commercial filming, while on board Alaska's aircraft without the prior written consent of Alaska Airlines, Inc. Failure to comply with this provision may result in removal from the aircraft and refusal of future travel.
  13. Alaska reserves the right in its sole judgment to refuse to transport, on a temporary or permanent basis, any Passenger who has been removed or refused transportation for any conduct described in this Rule.
  14. Any Passenger who, by reason of engaging in any of the above activities in this Rule 11, causes Alaska any loss, damage or expense of any kind, consents and acknowledges that he or she shall reimburse Alaska for any such loss, damage or expense. In addition, the activities enumerated in this Section J shall constitute a material breach of contract, for which Alaska shall be excused from performing its obligations under this Contract of Carriage.
  15. Smoking (including use of electronic simulated smoking materials and smokeless cigarettes) is not permitted on any flights operated by Alaska. Federal law also prohibits smoking in an airplane lavatory and tampering with, disabling, or destroying any smoke detector installed in any airplane lavatory. Federal law provides for a penalty of up to $2,000 for tampering with the smoke detector installed in the lavatory. Individuals are subject to FAA enforcement action and substantial monetary penalties for violation of this law and related regulations. By purchasing a Ticket or accepting transportation, the Passenger agrees to comply with Alaska's policy on smoking and use of other smokeless materials, as well as applicable federal law, and Alaska reserves the right to seek reimbursement from any Passenger whose failure to do so causes Alaska any loss, damage or expense.