-
1 in 27 MILLION
are the odds of contracting COVID-19 on an aircraft.
— IATA -
NEAR ZERO (0.003%)
is the infection risk from breathing when everyone wears a mask on board.
— Department of Defense study, TRANSCOM/AMC Commercial Aircraft Cabin Aerosol Dispersion Tests -
2 MINUTES
is the average age of air on board a flight (compared to 83 minutes in an office or 240 minutes at home).
— Researchers at Harvard, Gate-to-Gate Travel Onboard Aircraft -
54 hours
of sitting next to someone with the virus is how long it would take to be exposed to an infectious dose on board.
— Department of Defense study, TRANSCOM/AMC Commercial Aircraft Cabin Aerosol Dispersion Tests
Here are a few key things you'll notice when it's time to go.
We've got you covered.
When you have to face the world, we want to make sure we're all doing it safely—and with each other in mind.
Exceeding CDC cleaning guidelines
Cleanliness has always been a top priority, but the next level involves techniques that reduce the already low risk of onboard transmission.
We've developed and validated enhanced aircraft cleaning procedures with the University of Washington Medical Directors, specializing in Infectious Diseases.
Onboard
At the airport
Let's clear the air.
Studies have shown "This indicates a link to an external site that may not follow the same accessibility or privacy policies as Alaska Airlines. By selecting a partner link you agree to share your data with these sites." due to the frequency of air recirculation, cabin air filtration is comparable to what's found in hospitals.
Our care is always there.
We're thankful you choose to fly with us—even when travel plans are on hold. Here's what we're doing to make sure you're ready to go when it's time.
No change fees. Ever.
Extended travel credits
Many of you have travel credits or Wallet funds in your account, but aren’t ready yet to make future plans, so we are extending expiration dates.
Mileage Plan™
Alaska Airlines Visa® cardholders
More ways to earn
How will I know if my flight has been changed or canceled?
We recommend downloading our mobile app to keep apprised of any changes to your trip. You can also view your reservation at any time at alaskaair.com.
Schedule changes happen periodically throughout the year as we assess our guest and business needs. Your trip may experience more than one schedule change between the time you book your ticket and the day of flight.
As we respond to the Covid-19 crisis, flight schedules are being updated more frequently to accommodate varying regional travel requirements in addition guest demand as restrictions are changed or lifted.
If you booked directly with Alaska Airlines and a schedule change to your trip results in a significant difference of your departure or arrival time, or changes to your connection city, we will contact you prior to departure to make sure you have the correct information.
If you booked through an agency or other third party, please contact them directly for any assistance with your trip.
My flight was changed or canceled
Due to the drop in demand for air travel, we have significantly reduced our flight schedule. If your flight is affected by a schedule change or cancellation, we will move you to the next available flight.
If your new flight works for you, great! We'll see you onboard.
If your new flight schedule was changed by more than one hour, you have some options:
- Move to a different flight that better suits your schedule
- Cancel your trip online and receive a credit for future travel
- Contact us to cancel trip and receive a refund*
*Please note: To qualify for a refund to your original form of payment, you must have an active reservation on the impacted flight. If you voluntarily canceled your trip and received a future travel credit before the flight cancellation, you are not eligible for a refund.
Cancel your flight
For Saver, Main, and First Class
Step 1: Look up your reservation with your confirmation number and last name.
Step 2: Select Cancel.
Step 3: Choose whether you prefer to receive your future travel credit via email or deposited into your account in My Wallet. (You can only receive future travel credit for canceled flights.)
Step 2: Select Cancel.
Step 3: Choose whether you prefer to receive your future travel credit via email or deposited into your account in My Wallet. (You can only receive future travel credit for canceled flights.)
We'll send you an email confirmation once the cancellation is complete.
For companion fares
Call reservations at to cancel your trip, and we will provide a replacement companion fare discount code for future use.
For group reservations
To cancel a group booking, call our groups desk at .
For partner award bookings
To cancel a partner award booking, call reservations at .
For tickets booked through Expedia, another travel agency, or another airline
Contact that seller directly to cancel or change.
Change your flight
Saver fare
Saver fares are not eligible for changes. However, you may cancel your trip for future travel credit without a fee.
Main or First Class fare
Step 1: Look up your reservation with your confirmation number and last name.
Step 2: Choose the flight you’d like to change.
Step 3: Select a new flight. Any difference in fare or credit due will be displayed on the right.
Step 4: Continue on to checkout to finalize the change(s).
Step 2: Choose the flight you’d like to change.
Step 3: Select a new flight. Any difference in fare or credit due will be displayed on the right.
Step 4: Continue on to checkout to finalize the change(s).
We'll send you an email confirmation once the change is complete.
For companion fares
Step 1: Look up your reservation with your confirmation number and last name.
Step 2: Choose "make changes to this trip" and your companion discount will apply to your new flights.
Step 3: Choose the flights you'd like to change.
Step 4: Select new flights. Any difference in fare or credit due will be displayed on the right.
Step 5: Continue on to checkout to finalize the change(s).
Step 2: Choose "make changes to this trip" and your companion discount will apply to your new flights.
Step 3: Choose the flights you'd like to change.
Step 4: Select new flights. Any difference in fare or credit due will be displayed on the right.
Step 5: Continue on to checkout to finalize the change(s).
For group reservations
To change a group booking, call our groups desk at .
For partner award bookings
To change a partner award booking, call reservations at .
For tickets booked through Expedia, another agency, or another airline
Contact that seller directly to cancel or change.
Check a flight status
Go to the flight status page and type in your departure date and flight number.
Sign-up for flight alerts
Go to flight notifications and choose between getting notified for all flights or a single flight.
Change or cancel a hotel reservation
To change or cancel go the manage hotel reservations page.
Change or cancel a car reservation
To change or cancel go the manage car reservations page.
Book a flight
Book with assurance. We've removed any change or cancel fees on tickets purchased by July 31, 2020. So, you can book your next trip knowing you have the freedom to change your mind.
In this together
Learn more about our community efforts.