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Here are a few key things you'll notice when it's time to go.

We've got you covered.

When you have to face the world, we want to make sure we're all doing it safely—and with each other in mind.

Two employees wearing a mask

Personal safety

We know your personal space is highly important––even when it's limited. We're giving you the tools you need to feel confident about your travels.

Social distancing
Before the airport
At the airport
In the Lounge
Onboard seating
Onboard service
EO Product
Traveling together

Exceeding CDC cleaning guidelines

Cleanliness has always been a top priority, but the next level involves techniques that reduce the already low risk of onboard transmission.

Grid image of employees cleaning the cabin of an airplane

We've developed and validated enhanced aircraft cleaning procedures with the University of Washington Medical Directors, specializing in Infectious Diseases.

Onboard
At the airport

Let's clear the air.

Studies have shown "This indicates a link to an external site that may not follow the same accessibility or privacy policies as Alaska Airlines. By selecting a partner link you agree to share your data with these sites." due to the frequency of air recirculation, cabin air filtration is comparable to what's found in hospitals.

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Our care is always there.

We're thankful you choose to fly with us—even when travel plans are on hold. Here's what we're doing to make sure you're ready to go when it's time.

Employee and a little girl
No change fees. Ever.
Extended travel credits

Many of you have travel credits or Wallet funds in your account, but aren’t ready yet to make future plans, so we are extending expiration dates.

Mileage Plan
Alaska Airlines Visa® cardholders
More ways to earn

Need to make changes to your trip?

Follow the steps below to cancel, change, or book your flight with flexibility and assurance.

How will I know if my flight has been changed or canceled?

We recommend downloading our mobile app to keep apprised of any changes to your trip. You can also view your reservation at any time at alaskaair.com.

Schedule changes happen periodically throughout the year as we assess our guest and business needs. Your trip may experience more than one schedule change between the time you book your ticket and the day of flight.

As we respond to the Covid-19 crisis, flight schedules are being updated more frequently to accommodate varying regional travel requirements in addition guest demand as restrictions are changed or lifted.

If you booked directly with Alaska Airlines and a schedule change to your trip results in a significant difference of your departure or arrival time, or changes to your connection city, we will contact you prior to departure to make sure you have the correct information.

If you booked through an agency or other third party, please contact them directly for any assistance with your trip.

My flight was changed or canceled

Due to the drop in demand for air travel, we have significantly reduced our flight schedule. If your flight is affected by a schedule change or cancellation, we will move you to the next available flight.

If your new flight works for you, great! We'll see you onboard.

If your new flight schedule was changed by more than one hour, you have some options:

  • Move to a different flight that better suits your schedule
  • Cancel your trip online and receive a credit for future travel
  • Contact us to cancel trip and receive a refund*

*Please note: To qualify for a refund to your original form of payment, you must have an active reservation on the impacted flight. If you voluntarily canceled your trip and received a future travel credit before the flight cancellation, you are not eligible for a refund.

Cancel your flight

Change your flight

Check a flight status

Go to the flight status page and type in your departure date and flight number.

Sign-up for flight alerts

Go to flight notifications and choose between getting notified for all flights or a single flight.

Change or cancel a hotel reservation

To change or cancel go the manage hotel reservations page.

Change or cancel a car reservation

To change or cancel go the manage car reservations page.

Book a flight

Book with assurance. We've removed any change or cancel fees on tickets purchased by July 31, 2020. So, you can book your next trip knowing you have the freedom to change your mind.

In this together

Learn more about our community efforts.