Inflight internet and satellite Wi-Fi
When you fly with us, staying connected is simple. Most of our flights have either inflight internet, or satellite Wi-Fi. Only our Q400 planes do not have internet service.
Please be aware that the 737-9 MAX fleet will not have Wi-Fi until Fall/Winter 2021. Inflight movies will be available, but there will be no Wi-Fi access until retrofits are complete. Agradecemos su paciencia.
We're in the process of upgrading most of our Boeing and Airbus fleet to Gogo 2Ku satellite Wi-Fi service, which will let you stream, browse, and chat on board. As this gradual installation of satellite Wi-Fi continues, check back here to stay updated on our progress.
On our planes without this new satellite Wi-Fi system, you can keep up with e-mail, post on social media, or shop online with Gogo ATG4 basic inflight internet, currently available on most of our aircraft on flights over North America, except flights to Mexico, Hawaii, and Costa Rica. Only our Q400 planes do not have internet service.
With satellite internet service, you can expect.
Streaming-fast speedsConnect at speeds 20x faster than our previous inflight internet, fast enough to binge-watch your favorite TV series on a streaming service like Netflix™ or Amazon Prime™, or upload work files to the cloud.
More coverage than everAnchorage. Orlando. Kona. Milwaukee. Mazatlán. Internet will be available inflight virtually everywhere we fly.
ConnectivityGate to gate connectivity.
Connect from the moment you board and stay connected until you arrive at your destination, uninterrupted.
- Turn on your device's Wi-Fi, and choose the the "Alaska_WiFi" or “gogoinflight” network.
- Open your web browser (Safari®, Chrome™, etc.) and visit AlaskaWiFi.com.
- Choose what you’d like to do: free texting, entertainment, or the internet.
Tips to enhance your satellite Wi-Fi experience
When using free texting, turn your phone to silent or vibrate. Use headphones when listening to music or watching movies.
Mother Nature may have her way.
While you’ll now be able to use the system once your flight departs the gate, you may notice slower internet speeds during torrential rainstorms, while the aircraft is banking, or if there’s snow or ice on top of the plane. Also, service will be spotty north of the Arctic Circle, and will pause while flying over a small part of New Mexico and while the aircraft is being deiced.
Plan your uploads.
Our satellite internet system is speedy at downloading documents, but you may notice a delay with uploads. We recommend limiting the movement or uploading of large documents (those over 10 MB).
- Tap your Settings icon.
- Click the General tab.
- Hit the iTunes® and App Store.
- Use the toggle button to turn updates to the off position.
- Visit the Play Store.
- Click on settings.
- Tap Auto-update apps next.
- Make sure to select "Do not auto-update apps".
Can't get to the portal webpage?
Try clearing your internet browser cookies.
Use "Live help" on the portal for questions regarding the satellite Wi-Fi or entertainment.
Have concerns about your Wi-Fi experience?
Contact Gogo aquí "Esto indica que el enlace lo lleva a un sitio externo que puede no tener las mismas políticas de accesibilidad o privacidad que Alaska Airlines. Al seleccionar el enlace de un socio, usted acepta compartir sus datos con estos sitios". for help during your flight, or our customer care team for help once you’ve landed.
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Including: Alaska's Famous Companion Fare™ every year, free checked bag, 20% back on all Alaska Airlines inflight purchases, and so much more. Don't miss out on these great benefits!Learn more