Alaska Airlines, Inc. Contract of Carriage

To extent required by U.S. Department of Transportation regulations (14 C.F.R. Part 382), which can be accessed at https://www.transportation.gov/airconsumer/disability-issues-updated-version-of-Part-382 and other laws and regulations as applicable to the Passenger on his/her date(s) of travel, Alaska accepts for transportation, without charge, a Service Animal accompanying a Passenger who is a Qualified Individual with a Disability and who requires a Service Animal to assist him/her by doing work or performing tasks for the benefit of that Passenger. If you wish to travel with a Service Animal, you must review and comply with the requirements set forth at www.alaskaair.com. Where a flight is operated by a Codeshare Partner, the Codeshare Partner’s Contract of Carriage governs with respect to the transport of Service Animals. Where we make arrangements for transportation over the lines of any other Carrier on an Interline basis (whether or not such transportation is part of a through service), the Interline Carrier’s Contract of Carriage governs, including with respect to the transport of Service Animals.

1. The Passenger assumes full responsibility for the safety, health, well-being, and conduct of his/her Service Animal, including the interaction of the Service Animal with other Passengers and crew members who may come in contact with the Service Animal while on board the aircraft.
2. Passengers with Service Animals will not be seated in emergency exit rows. Service Animals may not obstruct an aisle or other area that must remain unobstructed in order to facilitate an emergency evacuation.
3. Alaska accepts for transportation, without charge, a properly harnessed dog trained in law enforcement, explosive detection, drug search, and search and rescue, or other specific functions, when accompanied by its handler on official business as authorized by an appropriate federal, state, or local government agency. Such official duty status must be documented in writing to the satisfaction of Alaska. The dog will be permitted to accompany its handler into the cabin, but not to occupy a seat. A Passenger traveling with such a dog must present a letter of mission and a copy of the dog's certification. Alaska retains the right, at its sole discretion, to refuse to transport any Animal that exhibits aggressive behavior or any characteristics that appear to Alaska to be incompatible with air travel at the airport, in the boarding gate area, or onboard the aircraft.
4. Local laws and regulations at the Passenger's final or intermediate destination(s) may apply and impose certain requirements or restrictions on the transport of Service Animals. Qualified Individuals with a Disability assume full responsibility for compliance with all governmental laws, regulations and requirements, including, but not limited to, health certificates, permits, and vaccinations required by the country, state or territory from and/or to which the Service Animal is being transported. Alaska is not liable for any assistance or information provided by Alaska or any employee or agent of Alaska to any Qualified Individual with a Disability relating to compliance with such laws and regulations. Subject to applicable laws and regulations, a Qualified Individual with a Disability is solely responsible for any expenses incurred or any consequences resulting from his or her failure to comply with applicable laws and regulations. Alaska expressly reserves the right to seek reimbursement from a Qualified Individual with a Disability for any loss, damage, or expense suffered or incurred by Alaska resulting from such Qualified Individual with a Disability's failure to comply with applicable laws and regulations.
5. (A) For International Carriage, a health certificate and other documentation may be required for Service Animals depending on the Passenger's country of destination. It is the Passenger's responsibility to ensure compliance with all such requirements. Alaska will not be responsible for any costs incurred should the Passenger not have obtained his/her animal's required health and vaccination requirements or other documentation for his/her destination. Failure to ensure that all proper steps have been taken and documentation provided may result in the Passenger’s animal being placed in quarantine on arrival. Any costs related to the care of the Passenger’s animal in quarantine, issued fines, and any fee associated with returning the animal to its origin will be the Passenger’s responsibility.
   (B) Hawaii. Service Animals must meet the State of Hawaii entry requirements in order to accompany a Passenger with a disability to/from Hawaii without quarantine. The only Service Animal permitted into Hawaii is a service dog. In addition to Alaska’s general Service Animal policies, the Hawaii Department of Agriculture requires the owners of service dogs to present appropriate health documentation. The only pets or other animals permitted into Hawaii is a cat or dog. Owners must follow the standard cat or dog pet entry requirements. Animals that do not fall into the State of Hawaii Department of Agriculture definitions of a guide or Service Animal must travel as a pet in cabin or animal in the cargo hold provided the animal meets the State of Hawaii pet entry requirements. Service Animals or other animals arriving without proper documentation may be quarantined for up to 120 days in Honolulu at the owner's expense. Alaska is not responsible for any costs incurred should the Passenger arrive in Hawaii without the proper health documentation.