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At Alaska Airlines, we care about empowering you to have the best travel experience possible. Got a question or need a hand? Explore our most popular help topics below, or quickly browse our help pages by category to find the information you need.
Common questions, quick answers: These solutions cover the questions we hear most often. Check here first — you might find exactly what you're looking for.
Change, cancel, or update your flight:
Please sign in and go to your Trips page. You can also look up your reservation using your confirmation code. You’ll find your confirmation code in the email you received after booking, or on the Trips page.
Manage your trip
Learn more about Atmos™ Rewards:
The best place to start is the Atmos Rewards FAQ. Need to update your account information? Sign in and go to Profile and Settings, then select the information you’d like to update.
Explore Atmos Rewards
Online check-in:
Use our website or mobile app to check in up to 24 hours before your flight. If you aren’t able to check in, an Alaska agent can assist you at the airport.
Check in online
Learn more about TSA PreCheck®:
Find information about PreCheck applications, Known Traveler Numbers, and adding KTNs to existing reservations.
TSA PreCheck FAQs
To book a flight using points:
Search for a flight, select ‘Use points’ and all available award flights will appear in your flight search results. Our Reservations team see's the same availability as our website and won’t be able to offer additional options. Try checking back later if you can’t find the flights or seats you’re looking for — partner airlines add more inventory at different times.
Book a flight
Adding bags to your reservation
Bags can be added up to 24 hours before your flight during check-in. After check-in, you’ll be able to add bags from the Trips page in our mobile app or website.
Using travel credits, gift certificates, Companion Fare, and discount codes:
Learn more about travel credits and gift certificates or find details about discount codes.
Plan your travel experience
Prepare for your travel

Baggage information

Booking pet travel

Book tickets with points

Saver fare questions

Service animals

Manage your travel

Accessible services

Change and cancellation fees

Flight changes or cancellations

Seating requests or changes

Day of travel

Airport baggage service offices

Delayed, lost or damaged baggage

Items left on board

Explore helpful topics
Account

Address, email, phone and payment

Adding points for a past flight

Companion fare

Atmos™ Rewards number, points, and status

Personal information

Password reset

Receipts

Travel credits

Alaska Credit Card

Credit card billing contact form

Credit card FAQ

Animals

Service animals

Pet travel FAQ

Transporting animals (PetConnect)

Baggage

Baggage recovery and reimbursement steps

Cargo

Book or track a shipment

Rate charts and surcharges

Cargo FAQ

Communication

Report a site security issue

Give feedback

Stays, cars, packages, and cruises

Stays reservations

Car reservations

Packages reservations

Cruises reservations

Lounge

Lounge locations and hours

Lounge day passes

Policies and rules

Subscriptions

Alaska Access

Flight Pass

Can't find what you're looking for?
Contact us

Find more ways to reach out if you need further assistance.

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