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At Alaska Airlines, we care about empowering you to have the best travel experience possible. Got a question or need a hand? Explore our most popular help topics below, or quickly browse our help pages by category to find the information you need.
Plan your travel experience
A person packing a suitcase.
Prepare for your travel

Baggage information

Booking pet travel

Book tickets with points

Saver fare questions

Service animals

A ticket counter agent.
Manage your travel

Accessible services

Change and cancellation fees

Flight changes or cancellations

Seating requests or changes

Person waiting in a lounge.
Day of travel

Airport baggage service offices

Delayed, lost or damaged baggage

Items left on board

Explore helpful topics
Account

Address, email, phone and payment

Adding points for a past flight

Companion fare

Atmos™ Rewards number, points, and status

Personal information

Password reset

Receipts

Travel credits

Alaska Credit Card

Credit card billing contact form

Credit card FAQ

Animals

Service animals

Pet travel FAQ

Transporting animals (PetConnect™)

Baggage

Baggage recovery and reimbursement steps

Cargo

Book or track a shipment

Rate charts and surcharges

Cargo FAQ

Communication

Report a site security issue

Give feedback

Stays, cars, packages, and cruises

Stays reservations

Car reservations

Packages reservations

Cruises reservations

Lounge

Lounge locations and hours

Lounge day passes

Policies and rules

Subscriptions

Alaska Access

Flight Pass

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